Order Helpline: +44344 561 6664

Help & Contact

Ordering

Are my financial details on the site secure?

We take our online security very seriously at Dancewear Central .

The technology in place is the latest in online encryption to ensure your details are safe. No payment details are stored on our site giving you more confidence that your details are secure.

Things to Note:

We will never ask for your account password or your bank details by email or any other electronic means. If you are contacted or receive an unsolicited email which asks you for your password or personal banking information, disregard the request and report the communication to Dancewear Central for investigation.

Will I be notified of my order progress?

Yes, you will receive an email confirmation upon placing your order. In some cases these emails may be seen as …, please add info@dancewearcentral.co.uk to your address book or set the security systems you use to allow the above email address as not being …. This will avoid this from happening in the future.

I haven't received my confirmation email?

This email should be almost instantaneously delivered to you. Should however, you have not received your confirmation email within 24 hours of placing your order, please contact our customer services team on Tel. 0844 561 6664 and they will happily advise you of your current order status. Please remember to check your "Junk" mail as this email may have inadvertently been diverted here.

What if the item I require is out of stock?

In the event that any item of your order is temporarily out of stock we will advise you by email quoting the next expected delivery date, and then await instructions on how you wish us to proceed. If your order is for next day delivery, your first point of contact would be by telephone.

I ordered the wrong items?

No problem, provided the items have not been dispatched yet, call 0844 561 6664 to arrange for your order to be amended.

Can I specify a different delivery address?

Yes this option is available at the check out.

Can I get refunds or exchanges?

Please refer to the Returns Policy for full details on this.

Delivery

How will my order be delivered? Can I get next day delivery of dancewear?

Delivery

I am in a hurry, can I collect my order?

Delivery

Paying For Your Goods

What payment methods can I use?

Paying For Your Goods

What is my security code (CVV)?

Paying For Your Goods

Can I pay in Currencies other than British Pounds?

Paying For Your Goods

Returns / Exchanges And Refunds Policy

Can I get an Exchange/Refund ?

Returns / Exchanges And Refunds Policy

How long before a refund appears on my account ?

Paying For Your Goods

Can I have a refund for tights/underwear ?

Returns / Exchanges And Refunds Policy

Will I have to pay postage on my exchange ?

Returns / Exchanges And Refunds Policy

How do I send Items back to Dancewear Central?

Returns / Exchanges And Refunds Policy

General

What do I do if my dancewear is faulty?

General

What times are your Customer Services departments open for business?

General

Do you have Sales?

General

What do I do if my Next Day order does not arrive?

General

How do I cancel an order?

General