We take our online security very seriously at Dancewear Central .

The technology in place is the latest in online encryption to ensure your details are safe. No payment details are stored on our site giving you more confidence that your details are secure.

Things to Note:

We will never ask for your account password or your bank details by email or any other electronic means. If you are contacted or receive an unsolicited email which asks you for your password or personal banking information, disregard the request and report the communication to Dancewear Central for investigation.

Yes, you will receive an email confirmation upon placing your order. In some cases these emails may be seen as …, please add info@dancewearcentral.co.uk to your address book or set the security systems you use to allow the above email address as not being …. This will avoid this from happening in the future.

This email should be almost instantaneously delivered to you. Should however, you have not received your confirmation email within 24 hours of placing your order, please contact our customer services team on Tel. 0844 561 6664 and they will happily advise you of your current order status. Please remember to check your "Junk" mail as this email may have inadvertently been diverted here.

In the event that any item of your order is temporarily out of stock we will advise you by email quoting the next expected delivery date, and then await instructions on how you wish us to proceed. If your order is for next day delivery, your first point of contact would be by telephone.

No problem, provided the items have not been dispatched yet, call 0844 561 6664 to arrange for your order to be amended.

Yes this option is available at the check out.

Please refer to the Returns Policy for full details on this.

Postage details

Free Royal Mail Tracked 24® delivery on orders over £50
Please note that this offer applies to orders delivered within mainland UK on our standard UK Royal Mail Tracked 24® service.

UK Royal Mail Tracked 24® £3.95
In stock orders placed after 3pm. Royal Mail aim to deliver the next working day – no signature required.

Royal Mail will send a text or email notification about your delivery, allowing you to change your delivery slot if required. Please note, this is not a guaranteed service. Excludes Sundays and Bank Holidays.

UK Next Working Day £6.95 - Parcel Force Monday to Friday 24 Hour* traceable delivery service
Applies to in stock orders received before 3pm. Guaranteed next working day delivery (Mon-Fri). Delivery may be attempted between 8am and 6pm and requires a signature from the recipient. Excludes Bank Holidays. Please note that orders placed after 3pm on a Friday will not be despatched until the following Monday for a Tuesday delivery.

*Please note that this service takes 48-72 hours to the Scottish Highlands & Islands and Northern Ireland.

UK Tracked Saturday Delivery £10.95 - Parcel Force Mainland UK only traceable delivery service.
Applies to orders received before 3pm on a Friday. Delivery may be attempted between 8am and 6pm and requires a signature from the recipient.

Back orders - UK Royal Mail Tracked 48®
Every effort is made to ship orders in one complete shipment. If an item is out of stock you will be notified by email. We will ship the available goods first and ship the remaining items as soon as they become available via Royal Mail Royal Mail Tracked 48®

Europe

Parcel Force Traceable Delivery
European delivery destinations from 2-3 working days (excluding possible customs delays). Please note that the maximum weight limit for European destinations is 20kg. Shipping costs are shown at the checkout.

All online orders are shipped DDP (duty paid), ensuring that your checkout price is your final price, and you will NOT incur additional customs/VAT charges once they reach your destination country.

Due to Brexit, the maximum order value for all EU countries (excluding Ireland) is 150.00€ (excluding shipping & VAT) due to IOSS rules. Please email info@dancewearcentral.co.uk or call 0344 561 6664 for any European delivery related queries or orders with a value greater than 150.00€ - you will be unable to progress beyond the checkout if your basket value is beyond this limit. All prices in Euros are VAT inclusive.

Rest of the World

For destinations outside of Europe the weight limit is 2.5kg. Should orders exceed these limits a member of the customer services team will contact you to discuss your options. Please contact us on info@dancewearcentral.co.uk or call 0344 561 6664 should your destination country not be available at the checkout.

Unfortunately at this time we do not offer this service. However, this may change at a later stage.

We except Visa, MasterCard, Visa Debit, Maestro, PayPal and Amazon Payments for your convenience.

On the signature strip on the reverse of you card. It's the last 3 digits on this strip.

Yes. There is the option to pay in Euros.

Yes, Dancewear Central understand that buying goods over the internet means that you cannot try before you buy. As a result of this we offer a full money back guarantee. A returns/exchanges form needs to be completed and included with all returned goods. Stating a reason for the return to be processed and either an exchange or refund issued.

- Upon receipt of the goods we will review the return and process the exchange or refund accordingly.

- We regret that we are unable to refund any postage and packaging charges to you.

All we ask for in exchange is that you inform us as to why you do not require the shoes/garment and return the goods in their original packaging, unworn and in the condition they were posted to you within 14 days of your order date.

At busy times of the year refunds can take up to 28 days, however, it is usually much quicker.

No. Underwear and tights are none returnable. This does not affect your statutory rights.

Straight exchanges (same item but different size or colour) will be sent postage paid by Dancewear/Ballroom Central for UK mainland only. Postage will be charged for a different style ordered in exchange, or any additional items.

Our returns procedure is as follows:

- Please advise us via email info@dancewearcentral.co.uk or Tel. 0844 561 6664 quoting your order number.

- A completed returns/exchanges form needs to be included with all returned goods. Stating a reason for the return to be processed and either an exchange or refund issued.

- We will be unable to process your return without a completed Returns/Exchanges form.

- The item/s must be sent in a resalable condition in the original packaging with all tags attached.

- Upon receipt of the goods we will review the return and process the exchange or refund accordingly.

- We regret that we are unable to refund any postage and packaging charges to you.

- Returns must be sent postage paid. We recommend you obtain a postal receipt as we accept no responsibility for mislaid return parcels.

When completing the Returns/Exchanges form state clearly your account or order number, along with your name, address and telephone number as well as your instructions. Straight exchanges (same item but different size or colour) will be sent postage paid by Dancewear Central for UK mainland only. Postage will be charged for a different style ordered in exchange, or any additional items. Refunds are for merchandise only. Postage is non-refundable in any circumstances. We will endeavor to process refunds as quickly as possible. All goods ordered as a Christmas gift from November onwards, may be returned for a full refund or exchange up until mid January.

In the unlikely event that you find fault with any Dancewear Central item please contact the Customer Services department on 0844 561 6664 and they will discuss your concerns. Upon receipt and inspection a Customer Services representative will contact you to discuss the options available. Your Statutory rights are not effected by this policy.

Please see our returns policy for full details on how to make us aware of any problems you may have with the quality of your purchase/s.

Customer Services are available from 9 am - 5pm Monday to Friday on 0844 561 6664. Outside these hours you can leave a message and we'll get back to you.

Absolutely, why not sign up to our newsletter via the homepage? Make sure you are at the head of the queue for all information including new styles, sales, promotions and competitions.

Should your order not arrive within 1 working day (Mon-Fri) of receiving the email confirming dispatch please contact our Customer Services department on Tel. 0844 561 6664 who will help you liaise with Parcel Force to locate your package. All items will require a signature on delivery and will have a tracking number.

Provided the items ordered have not been dispatched you can call our customer services on 0844 561 6664 to cancel your order.